Terms and Conditions Terms & Conditions for all Commando Active products and events The following terms and conditions are important. Please read them, as by participating in any Commando Active training session, event or other programme, whether paid or by free trial, or by using our website, you are indicating that you accept and agree to comply with these terms and conditions. We may amend these terms and conditions from time to time, so check them regularly; your continued attendance at any Commando Active training session, event, other programme or use of our website, will indicate that you accept and agree to any amendments. About Commando Active 1. We operate as Commando Active Ltd - 08995454 2. If you’d like to hear more about us, if you have a complaint or want to provide any specific feedback then please email info@commandoactive.com. Membership Term 3. There is no minimum term of membership. 4. Members may upgrade, downgrade or suspend their monthly membership agreement at any time by emailing info@commandoactive.com 5. In case of injury, early cancellation of Direct Debit agreement, without penalty, will be permitted on production of a suitable medical certificate. 6. You are entitled to cancel a direct debit or standing order at any time by contacting your bank. If you cancel your standing order/ direct debit with membership in arrears without making alternative arrangements for payment, your details may be passed to a credit collection agency, which will pursue you for payment of the remaining minimum fees. This may result in your credit rating being affected. 7. Prepaid annual membership's do not carry the above terms, and may not be refunded once training under that membership has commenced. Free Trial Terms 8. Free trial of Commando Raid is only eligible for new members. 9. You can only apply for a free trial once. 10. To register for a free trial, Commando Active requires members to complete the registration form online, which includes their contact details, a medical questionnaire and their emergency contact details. 11. Commando Active reserve the right to withdraw or modify the Free Trial offer and its terms at any time, without prior notification and with no liability. Membership Cancellation and Suspension 12. You may cancel your membership at any time by giving not less than than 2 days notice prior to the end of your membership and by emailing info@commandoactive.com. A confirmation of your cancellation will be emailed to you; if you do not receive this within 48 hours of cancellation please email info@commandoactive.com to ensure your cancellation has been processed. 13. Unused training after your date of cancellation is not refundable. 14. You may suspend your membership for a period of one month or more without penalty by notifying us at least ten working days before the start of the first month affected. Membership Payment Terms and Conditions 15. Memberships made through Zen Planner must be paid for in advance before attendance of any training or before despatch of any media or programmes. 16. Members joining Commando Active services may not attend any services until payment has been confirmed. Gift Vouchers, Groupon and Living Social deals 17. All vouchers must be fully redeemed, with all training, treatments, events or other programmes completed, within the specific terms that the deal was offered. Vouchers for training in the park should be redeemed on initial registration and by entering the relevant code(s) on the registration form. Membership Refund Policy 18. Membership refunds for training, treatments, events or other programmes are not given other than in the case of an error on our part. 19. If you are injured and unable to train, please contact us immediately; we will be able to put your membership on hold and credit you with time for unused paid membership on your return. Please note that under no circumstances will such arrangements be backdated or applied to treatments, events or other programmes. Training Membership Conditions 20. You may use any Commando Active service so long as you have paid in advance for the service provided. 21. Members must be 18 years or over unless accompanied by a paying adult and having sort advance permission to attend by contacting info@commandoactive.com 22. Junior Membership is available to children aged 16 or over, at the sole discretion of Commando Active, and only in conjunction with the membership of a parent or guardian who must countersign the Junior Member’s medical questionnaire. Junior Members may only attend training sessions, events or other programmes when they are supervised at all times by a parent or guardian who is a member. 23. All clients undertake all training at their own risk. You should always discuss any new exercise regime and participation in our training sessions, events and other programmes with your GP. If you decide to participate in any of these activities and/or use any equipment and machinery without the approval of your doctor, you will assume all responsibility for your participation in the activities, and use of any equipment and machinery in the activities. 24. It is your responsibility to advise your trainer or practitioner of any health issues or injuries that may impact your ability to undertake any or all of the training before each training session commences. If you experience any symptom or injury during a session you must immediately notify the trainer or practitioner. 25. In consideration of being allowed to participate in the activities, events and programmes of Commando Active and to use the facilities and equipment owned and/or under the control of Commando Active or our staff, in addition to the payment of any fee or charge, you waive, release and forever discharge Commando Active from any and all responsibility or liability for injuries or damages resulting from your participation in any activities or your use of equipment or facilities in the above mentioned activities. 26. Strength, flexibility and aerobic exercise, including the use of equipment, in the outdoors, are potentially hazardous activities. Exercise and fitness activities involve a risk of injury and even death. You are voluntarily participating in these activities and using equipment and facilities and by doing so you confirm your agreement to assume and accept all and any risks of injury or death. 27. You have the right to request advice from any of the Commando Active staff, at any time, in relation to the activities and exercise being undertaken and, but not exclusively, their suitability for you, with particular regard to your health, safety and clothing. If you choose not to take advice, or to disregard any advice so given, you do so voluntarily and accept liability for all resulting injuries or damage. 28. By participating in a Commando Active training session, event or other programme, whether by free trial or payment, you declare yourself to be physically sound and suffering from no condition, impairment, disease or infirmity or other illness (other than those declared on your completed medical questionnaire) that would prevent your participation or use of equipment or facilities except as herein stated. 29. Commando Active cannot accept responsibility for valuables left in instructors’ kit bags. 30. Offers and discounts - Offers and/or discounts can not be used in conjunction with each other Using our Website 1. You agree to use our website in accordance with these terms and conditions, only for lawful purposes and in a way which does not infringe the rights of anyone or restrict or inhibit anyone’s use and enjoyment of the website. If you don’t comply with these terms and conditions, we may deny you access to our website. 2. You may download and print content from our website only for your private, personal and non-commercial use. We do not guarantee or warrant that any material available for downloading is free from infection, viruses and/or other contaminating codes. 3. You agree to provide information that is truthful and accurate. You agree to use the registration forms on our website to make only genuine bookings for you, or for other persons for whom you are authorized to act. 4. You will not use the website to transmit via any means any material that is unlawful, threatening, abusive, defamatory, invasive of privacy, vulgar, obscene or profane. 5. You agree not to reproduce, distribute, modify or re-post our content on another website, frame or mirror our website or link to our website without our prior written consent. 6. You grant to us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use (including but not limited to publishing, exploiting and modifying) any material you email, post or submit to us. For the avoidance of doubt, we will be free to use any ideas, concepts, know-how, content, text or images contained in your communications with us for any purpose whatsoever, to the fullest extent permitted by law. 7. We try to update our website regularly, so we may have to suspend access, service or functionality on our website from time to time, without notice. If required, we may have to close our website indefinitely. We will not be liable if, for any reason, our website is unavailable at any time or for any period of time. 8. Some of the images that appear on our website are generic images: not all images of parks on a venue’s page of the website may be of that specific venue. 9. As information or data transmitted to or from our website passes over public telecommunications networks, we can’t promise that the operation of our website will be secure, confidential, uninterrupted or error-free. You agree not to do anything that does or may interfere with the proper working of the website including but not limited to tampering with, or hacking into, the website or the servers on which it resides. 10. Our website may have some sections accessible only by a user name and password. From time to time, we may restrict access to those sections, or to the entire website, to users who have registered with us. If you choose, or you are provided with, a password, you must treat such information as confidential and only use it yourself. We may disable or suspend your access or any password, whether chosen by you or allocated by us, at any time in our sole discretion. Our issuing of passwords is not a promise of continued use or access to the website or any data you might store on it. 11. The English courts will have non-exclusive jurisdiction over any claim related to a visit to our website. Intellectual Property 12. We own, or are the licensee of, all intellectual property rights in the content of our website, publications and marketing, including but not limited to text, photos, graphic designs, images, audio, video recordings and any data entered or stored by you (the intellectual property rights in which you assign to us). 13. Use of our website, publications and marketing does not give you any right to use or reproduce any of its content or the trademarks on it. 14. Our website, marketing and publications may contain links or references to third party websites and resources. We have no control over the contents of those websites, resources or third parties and accept no responsibility for them, or for any loss or damage that may arise from your use of them. We do not review, censor, approve, edit or endorse any information placed on third party websites or resources. Your Privacy 16. We only use your information where you've given us your consent and where its necessary to deliver the services you've requested, ie making a booking, contacting you to cancel classes. 17. Everyone who uses our services will have various information about them collected, stored and processed. This varies depending on which service you use. We don't collect more information than we need. At times we may contact you with marketing information, however, you are able to unsubscribe from this information at any time. 18. We don't sell or share your information with anyone for any reason. 19. Your data is securely stored at all times using a combination of industry-standard methods to protect it. Our websites, CRM's and booking systems have advanced encryption built in. Your data will only be processed by the directors and managers of Commando Active Ltd in the duty of fulfilling our business with you, the client. 20. We have technical and organizational security measures in place to prevent the loss of or unauthorized access to your personal information. While we do our best to ensure the security of your data, we cannot guarantee the security of information transmitted over the Internet, however, we do fulfill our security responsibilities as required. 21. We do not have visibility of your payment details and our third party booking system provider meets all regulations and security protocols. Any payments processed will either be applied by you, the client, on purchase, including any auto-renewed memberships, or by us with your express permission. Our Liability 22. The material in our website, marketing and programmes is provided without any guarantees, conditions or warranties, including warranties of merchantability, non-infringement of intellectual property, fitness for purpose, or accuracy or completeness of any information. 23. To the extent permitted by law, we and third parties connected to us exclude: a. all conditions, warranties and other terms and conditions which otherwise be implied by statute, common law or the law of equity; and b. any liability for any direct, indirect or consequential loss or damage incurred by you in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. 24. Except as expressly set out in these terms and conditions, all representations, warranties, conditions and other terms and conditions implied by statute, common law or otherwise are excluded to the fullest extent permitted by law. However, nothing in these terms and conditions is intended to exclude our or your liability for death or personal injury arising from negligence. 25. Commentary and other materials posted on our website do not amount to an offer to contract or advice on which reliance should be placed, and we do not intend that you should interpret it as such. We disclaim all liability and responsibility arising from any reliance placed on such materials by anyone visiting our website, or by anyone who may be informed of any content on our website. Changes 26. From time to time, we may update and change these terms and conditions without notice. You’ll always find the latest version of these terms and conditions on the www.commandoactive.com website. Your continued attendance at our training sessions and or use of our website will indicate that you accept and agree to any amendments. Survival & Jurisdiction 27. If any of these terms and conditions is held to be illegal, invalid or unenforceable by any court of competent jurisdiction, the remainder of these terms and conditions will continue in full force and effect. 28. These terms and conditions of use will be construed in accordance with, and governed by, English law. 29. You agree that any of our related companies may rely on and enforce these terms and conditions, but otherwise we, and you, agree that no other third parties are to be given any rights under the Contracts (Rights of Third Parties) Act 1999. Acknowledgment of these Terms and Conditions 30. On purchase of a membership you will be asked to sign an electronic copy of these Terms and Conditions before you can proceed with any bookings or training. If you have any questions about any of the Terms and Conditions stated above please contact the CA Team by emailing info @commandoactive.com